Customer Service

We want your shopping experience with us to be a great one. If you have any questions or issues at all please don't hesitate to contact us. We value each and every one of our customers and want to do all that we can to make shopping with us exciting and enjoyable for you. 

If you would like to get in touch you can send us an email, write to us or DM us on social media:

 Email: 

sales@rosepetals.ie 

Postal address:

Golden Sky Retail Ltd., t/a Rose Petals Ireland, 26 Upper Pembroke Street, Suite 10113, Dublin 2, D02 X361

Social: 

Instagram

Facebook

Lost/Never Arrived Orders

In the unlikely event that you haven't yet received your order within the delivery guidelines that we've given here please email sales@rosepetals.ie and we will get right on it and update you as to where your order is at. All orders are shipped with DHL Express or An Post Express and are fully traceable.

Cancellation/Amendment Of Orders

If you contact sales@rosepetals.ie to cancel or amend your order prior to it being shipped, we will do our best to carry out your request. This is at our discretion. We often ship within a few hours of an order and can only cancel an order or make amendments where the order has not yet been dispatched. If you do not wish to keep your order when it arrives you can return it to us, provided it is a 2 or 4 litre box. Orders larger than this can only be returned at our discretion. Please see our returns policy below.

Returns

Please see our Returns Policy.