If you are not completely satisfied with a purchase or gift for any reason, please review our return, refund, and exchange policies below.
You can return 2 & 4 litre boxes of petals and/or accessory items within 14 days for a refund. Products must be returned in new and unused condition in order to qualify for a refund, and must include your payment receipt/invoice and the reason for return.
We regret that we are unable to refund orders of 6 litres or more, except at our discretion, as freeze-dried petals are a perishable item and we often order larger quantities directly from our supplier for you shortly after you place your order, and may not be able to re-sell them before they perish/fade. Because of this we only offer refund on small 2 & 4 litre sizes.
We also do not refund original shipping charges, if applicable, unless the return was a result of our error. The customer will also be responsible for the return postage cost, and we recommend that you use a tracked delivery service to ensure that we receive the returned items.
Please allow 3-5 working days for your return to be processed. You will receive an email confirmation once your return has been processed. Your financial institution may take longer to reflect the transaction.
If you paid with a credit or debit card, you will receive a full refund to your credit or debit card for the purchase price of the item. If you paid with PayPal, you will receive a full refund to your PayPal account.
Items returned after 14 days may not be refunded, or only at our discretion. Items not in new and unused condition, or without a receipt, may not be credited back or returned to you.
We do not currently offer exchanges on items returned by mail. You would need to place a new order instead.
Package your returns in their original packaging, where possible. Otherwise, pack your return items carefully in a suitable box to prevent damage in transit (we will not refund items that are damaged in transit).
Mail your return to the address below, along with your name, email address and order number:
Golden Sky Retail Ltd
It takes up to 3-5 working days to process returns, and it may take longer for the refund to show on your account depending on your financial institution. We will notify you via e-mail once your return has been processed. If you have any questions about your return, please contact firstname.lastname@example.org.
Thankfully it doesn't happen often that products get damaged in transit, but if they do and your order arrives less than perfect please do not accept it from your delivery person. Ideally take some images of the parcel showing the damage and then contact us email@example.com to let us know about the issue and we will dispatch another order to you/refund the order as soon as the courier returns the damaged items.
If you have accepted the order, only to open it and find some products have been damaged, please take photos of the product(s) and email us with the details to firstname.lastname@example.org.
Please note that you will need to contact us within 24 hours of receieving the damaged order to inform us of the issue.
Once we have the details we will contact you to let you know how you can return the faulty/damaged items to us free of charge. This is at our discretion and is agreed by us in advance of you returning the items in question.
- we do not give refunds on damaged items that have not been notified to us within 24 hours of delivery
- items returned after 14 days
- items that have been used/damaged